Privacy Policy

Last Updated: 5th June 2026

Cycle Tech Herts is committed to protecting your privacy and handling your personal information responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Cycle Tech Herts provides bicycle servicing, repairs and related services.

If you have any questions about this Privacy Notice, please contact:

Cycle Tech Herts

Email: info@cycletechherts.co.uk

Information We Collect

We may collect the following information:

Through our website enquiry form

Name
Email address
Telephone number (if provided)
Details included in your message

When you leave a bicycle with us for servicing or repair

Name
Telephone number
Email address (if provided)
Bicycle details
Information relating to the work requested

Website usage information

We use Google Analytics to understand how visitors use our website. This may collect information such as:

Device type
Browser type
Pages visited
Time spent on the website
General location information
IP-related analytics data

This information is used to improve our website and services.

How We Use Your Information

We use your information to:

Respond to enquiries submitted through our website
Contact you regarding repairs and servicing
Notify you when work has been completed
Discuss quotations, parts availability or additional work required
Maintain business records
Improve our website and services
Comply with legal and regulatory obligations

We do not sell your personal information.

Legal Basis for Processing

We process your personal information because:

It is necessary to respond to your enquiry.
It is necessary to provide the repair or servicing services you have requested.
It is necessary for our legitimate business interests.
It is required to comply with legal obligations.

Sharing Your Information

We may share information with trusted service providers where necessary to operate our business, such as website hosting providers, email providers, accountants or professional advisers.

We may also disclose information where required by law.

We do not sell or rent your personal information to third parties.

Data Retention

We retain personal information only for as long as reasonably necessary for business, accounting, legal and customer service purposes.

When information is no longer required, it is securely deleted or destroyed.

Cookies and Analytics

Our website uses cookies and Google Analytics to help us understand how visitors use the site and to improve website performance.

You can control or disable cookies through your browser settings.

Your Rights

Under UK data protection law, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Restrict or object to certain processing activities
Withdraw consent where applicable
Lodge a complaint with the Information Commissioner's Office (ICO)

Contact

If you have any questions about this Privacy Notice or wish to exercise your data protection rights, please contact:

Cycle Tech Herts

Email: info@cycletechherts.co.uk

If you are not satisfied with our response, you may contact the Information Commissioner's Office (ICO) via https://ico.org.uk.